What We Collect and Why
When you open an account with us, we collect the information you provide directly — your name, email address, phone number, and the payment method you choose to fund your wallet. For local payment rails like bKash, Nagad, and Rocket, we record transaction references and amounts
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to verify deposits and process withdrawals; we do not store your mobile banking PIN or full wallet credentials. We also collect device and session data automatically — your IP address, browser type, and pages visited — to keep your account secure and detect unusual activity. If
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you contact our support team, we keep a record of that conversation. We use this data to run your account, process payments, respond to queries, and meet any legal obligations that apply in your jurisdiction. We do not sell your personal data to third parties. Sharing
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happens only with payment processors needed to clear your bKash, Nagad, or Rocket transactions, and with service providers bound by confidentiality agreements. How long we keep your data depends on the type: active account data is held while your account remains open; transaction records are kept
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as required by applicable law. You can request a copy of your data or ask us to delete it — see the contact section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.